Turn repeat customer questions into reliable, source-grounded answers.
Give website visitors useful answers from information your business has approved. When the answer is missing or uncertain, the agent directs the enquiry to your team.
The problem it addresses
Repeated questions
Customers repeatedly ask about services, policies, availability, processes, or next steps.
Delayed replies
Useful enquiries may arrive when staff are busy, offline, or working elsewhere.
Inconsistent answers
Information can vary between pages, people, and channels when knowledge is not controlled.
How it works
- Retrieve: find the most relevant entries in reviewed business knowledge.
- Answer: prepare a concise response limited to the approved sources.
- Cite: identify the supporting public topic where appropriate.
- Hand off: direct unsupported or sensitive enquiries to a person.
- Improve: review anonymous unanswered topics and update knowledge deliberately.
Practical applications
Service businesses
Explain services, coverage, processes, documentation, and next steps.
Education providers
Answer approved course, admission, schedule, and policy questions.
Property teams
Handle recurring property, viewing, eligibility, and enquiry questions.
Product websites
Clarify features, compatibility, delivery, returns, and support information.
Customer onboarding
Make approved setup and process guidance easier to access.
Internal knowledge
Adapt the same controlled pattern for frequently requested team information.
Benefits
- Faster access to approved information.
- More consistent first-line answers.
- Fewer repetitive questions reaching staff.
- Visibility into missing knowledge and recurring enquiry themes.
- Configurable contact and human handoff.
- Cost, response-length, and abuse controls.
Designed to know its limits
The Agent is not an unrestricted chatbot. It should decline unsupported questions, avoid requesting sensitive information, identify relevant sources, and keep private credentials on the server. It is unsuitable for authoritative medical, legal, financial, emergency, or other high-risk decisions.
Website and language compatibility
The widget can be embedded on suitable WordPress, PHP, or other websites that allow approved scripts and secure server communication. Each installation requires compatibility, caching, security, and privacy testing. English is the initial production language; Roman Urdu and Urdu script remain formal evaluation requirements.
WhatsApp and human support
The initial implementation can direct visitors to a private human WhatsApp handoff. A complete FAQ Agent operating inside WhatsApp requires a separately scoped WhatsApp Business Platform integration and should not be assumed to be included.
Implementation and pricing
A suitable scope depends on knowledge volume, expected usage, website platform, integrations, reporting, language requirements, and support. ThinkBoost AI has not published fixed packages or prices. Request a tailored quote after the workflow is understood.
Try the Stable Pilot
Ask about ThinkBoost AI, the FAQ Agent, customization, demonstrations, installation, or contact. Do not enter personal or sensitive information.
Product FAQs
What is the AI FAQ Agent?
The AI FAQ Agent is a website assistant that answers supported questions from approved business information and directs unresolved enquiries to a human contact channel.
How is it different from a general chatbot?
It is designed around reviewed business knowledge, defined limits, source topics, protected credentials, cost controls, human handoff, and an unanswered-question improvement process.
Where do its answers come from?
The Agent retrieves relevant entries from a private, reviewed knowledge base and supplies those approved sources to the AI model. It should decline when those sources do not support an answer.
Can the FAQ Agent capture leads?
It can direct interested visitors to a configured enquiry channel. Lead qualification, CRM updates, and broader sales workflows require a separately scoped integration.